The time it takes for a warranty repair or replacement depends on the type of product and the nature of the issue. At StarPower Advance Solar Technology, we aim to resolve warranty claims quickly and efficiently to minimize any downtime.
Typical Timeframes
Assessment: Once we receive your warranty request, our team will assess the issue within 3–5 business days.
Repair or Replacement: Depending on product availability and the complexity of the repair, most warranty repairs or replacements are completed within 14–20 business days.
Shipping: If a replacement part or panel needs to be shipped, delivery times may vary depending on your location.
How to Expedite Your Claim
Provide detailed information about the issue, including photos and your proof of purchase.
Ensure your contact details and delivery address are correct.
Respond promptly to any requests from our support team for additional information.
Support Contacts
If you have any questions or concerns about your warranty claim, our team is ready to help:
Live Chat: Use the live chat on our website for instant assistance.
? Tip: Keep your warranty documents and proof of purchase handy to make the process smoother and faster.
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