If you believe your product may be faulty or not operating as intended, you may submit a warranty claim for assessment.

To avoid delays, please ensure your claim includes all required evidence listed below.

? Submit Warranty Claims To

warranty@starpoweradvancesolartechnology.com

✅ Required Information Checklist

Please include:

• Full Name

• Invoice or Order Number

• Date of Purchase

• Product Model

• Serial Number (clear photo required)

• Clear description of the issue

? Required Photos

Depending on product type, include:

• Clear photo of the product

• Close-up of serial number label

• Installation setup (showing wiring configuration)

• Controller display screen (showing voltage/wattage)

• Any visible damage

Incomplete submissions may delay processing.

⚡ For Solar Panel Warranty Claims

Please provide:

• Open Circuit Voltage (Voc) reading

• Controller model (MPPT / PWM)

• Battery type and voltage

• Photos of wiring connections

• Confirmation of series or parallel configuration

Solar panels are rated under Standard Test Conditions (STC). Output may vary under normal Australian field conditions (heat, cloud, angle of sun).

Before submitting a claim, you may wish to review:

• How to Test if Your Solar Panel is Working Correctly

• Understanding Solar Panel Warranties – Product vs Performance

? What Happens Next?

1. Warranty team reviews submission (1–2 business days)

2. If approved, Return Authorisation (RA) is issued

3. Product returned for inspection (if required)

4. Repair, replacement, or refund provided in accordance with warranty terms and ACL

Do not return items without a Return Authorisation.

? What Is Not Covered

Warranty does not cover:

• Incorrect installation

• Incorrect controller pairing

• Accidental damage

• Water ingress due to improper sealing

• Physical impact damage

• Modified wiring

If unsure, submit your evidence and our team will advise.

Our Warranty Commitment

We:

• Follow Australian Consumer Law

• Assess claims fairly

• Work with manufacturers when required

• Provide clear written outcomes

? Why These Articles Will Reduce Support Load

These two pages will:

• Reduce incomplete emails

• Reduce emotional escalations

• Reduce “panel not 400W” complaints

• Improve chargeback defence documentation

• Filter out non-warranty installation errors

• Increase professionalism in regulator situations