How Do I Submit A Warranty Claim?

All products sold by StarPower Advance Solar Technology come with guarantees that cannot be excluded under the Australian Consumer Law, and our Warranty Policy does not limit any rights and remedies a customer may have under the Australian Consumer Law.

In addition, StarPower Advance Solar Technology offers a 12 Month's Warranty on all products sold. Some products come with extended warranties, so please be sure to refer to the warranty period stated within the product listing.

We will assess each warranty claim on a case-by-case basis. Depending on the nature of the damage or fault, we may arrange to:

a. send missing parts (if applicable);

b. suggest a method of self-repair (if applicable).

c. replace the product (subject to availability);

d. offer an alternative product, or

e. offer a partial or full credit voucher or refund.

To start a warranty claim, please contact our customer support team here 

The following should be included in the email:

a. order number;

b. the quantity of each product and/or part missing, faulty or damaged; and

c. an image or video (of acceptable quality) of the product that clearly shows the exact issue.

Need to submit a warranty claim? No worries, use the contact details below to get started. 

Support Team: https://help-centre.starpoweradvancesolartechnology.com/support/tickets/new

Ph: 0257610297