Support & Contact

1. What are your business hours?

• Phone Support: Monday – Friday, 9:00 am to 5:00 pm (AEST)

• Live Chat: Monday – Sunday, 9:00 am to 12:00 am (midnight)

2. How can I contact your team?

You can reach us in several ways:

• Phone: (02) 5761 0297

• Email: sales@starpoweradvancesolartechnology.com

• Live Chat: Available on our website during the listed hours.

• Help Centre: Submit a request for customer support anytime.

3. Do you have a physical store?

Yes. You can shop in-store at:
34 Castlereagh Street, Coonamble, NSW 2829, Australia.

4. How long will it take for you to respond to my enquiry?

• Phone & Live Chat: Usually immediate during operating hours.

• Email & Help Centre Requests: We aim to respond within 24/48 hours.

5. Can I get help after hours?

If you contact us outside operating hours, please leave a message or submit a help desk request. We’ll respond as soon as we’re back online.

6. What should I do if I haven’t received a response?

First, check your email spam/junk folder. If there’s still no reply after 48 hours, please follow up by phone or live chat so we can assist immediately.

7. Do you offer technical support for your products?

Yes. Our team can provide setup guidance, troubleshooting tips, and warranty information. For complex technical issues, we may request product details (model, order number, or photos) to resolve your case faster.

8. Can I track the status of my request?

Yes. If you submitted a ticket through the Help Centre, you can log in at any time to check progress, add comments, or upload files.