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Returns, Warranty & Refunds
How warranty claims, returns and refunds work with us. We aim to make it right if you have issues with a product. Our goal is customer satisfaction with hassle-free warranty claims, returns, and refunds. We'll work with you to determine the best course of action for warranty claims. Our return process is simple and straightforward. If you change your mind about a purchase, we offer a hassle-free return policy. Our goal is to provide a positive experience, so please reach out with any questions or concerns.
GenTrax Generators Troubleshooting Guide
If you're experiencing any problems while using our GenTrax Generators, don't worry, we are here to assist you. We have compiled a list of the most common issues that our customers may encounter and provided some possible solutions to help you troubleshoot them. Whether it's a starting problem, an issue with the engine, or a power output problem, we've got you covered. Just keep reading and follow the steps provided to fix the issue and get your generator up and running smoothly.