Portable Gas Hot Water Heater Troubleshooting

The appliance will not light at all

1. Make sure you have new batteries installed in the correct position. Check the cap of the battery case for instructions on how they should be installed. In high-humidity conditions, it may be necessary to clean and dry the battery box prior to the operation
2. Check for sufficient water pressure. The unit must have a minimum of 0.03 MPa of sustained water pressure

   to activate the burners.

3. There may be debris in the water inlet. Check that the water inlet filter screen is clean. To flush the system, you

   can reverse the flow by taking the water inlet pipe and connecting it to the water outlet.

4. The gas line may need purging. Turn the gas to maximum and burners to High on the unit and turn the water on/off

   a few times.

5. Check that the shower flow water regulator is in the open position.

6. Check that water is flowing through correctly. Make sure “Water In” and “Water Out” are in the correct position

7. Make sure the On/Off switch is turned on, do this by having the red dot pushed in.

8. If the unit fails to ignite when LED display lights and ignition are clicking:

   1. Disconnect all gas attachments from the unit and gas bottle.

   2. Re-connect your gas line to the unit including all tapes (do not turn the gas on).

   3. Turn your water supply on.

   Once the unit starts to click, turn your gas bottle on slowly and watch for ignition through the window.

Water flows through the unit, but is not hot

1. New batteries may be required for the ignition switch. Check the cap of the battery case for instructions on how

   they should be installed. In high humidity conditions, it may be necessary to clean and dry the battery box prior to

   operation.

2. Check for sufficient water pressure. The unit must have a minimum of 0.03 MPa of sustained water pressure

   to activate the burners.

3. Ensure that the liquid propane regulator is threaded all the way to the unit and that you have an adequate amount

   of gas in your propane bottle.

4. Check that water is flowing through correctly. Make sure “Water In” and “Water Out” are in the correct position.

5. Try the unit on mains water if possible, if this works, there is an issue with the pump.

The water is not hot enough

1. Adjust the gas regulator and water regulator to meet your desired temperature. To increase temperature, turn the

   gas regulator control from minimum to maximum and turn the water regulator control from maximum to minimum.

2. Turn the burner control knob, in the centre of the unit, to the Winter setting. This will activate more burners.

   
   

3. Check the flame in the 'viewing window'. If you see a yellow flame it could mean a breakdown in the gas regulator.

   Please call us directly if this happens; do not attempt to use the heater

4. Check your Gas Cylinder to ensure it is not empty. If using a new cylinder, turn the gas to maximum and the burners to

   High on the unit and turn the water on/off a few times to purge the air from the gas lines.

The water Pump not working

1. Make sure the power source for the pump has enough power to operate the pump.
2. Ensure all connections are securely joined.
3. The pressure switch may be broken.
4. The pump motor may have failed.

Do you have more concerns or want to know more about our products? Visit our Customer Support Page, or call (02) 5761 0297 for quick assistance.