Tracking Says “Label Created” or “Pending” – What Does This Mean?

Modified on Sat, 7 Mar at 1:24 AM

If your tracking shows “Label Created,” “Pending,” or “Waiting for Pickup,” this usually means the order has been processed and prepared for shipment but has not yet been scanned by the courier.

This is a normal part of the shipping process.

What “Label Created” Means

When your order is processed, the warehouse generates a shipping label and assigns a tracking number.

At this stage:

• The parcel is packed and ready for dispatch
• The courier has not yet scanned the parcel into their system

Tracking will update once the parcel is collected and processed at the courier depot.

Why Tracking May Not Update Immediately

Tracking updates depend on the courier's pickup and scanning schedule.

Common reasons include:

• Courier pickup scheduled later in the day
• Parcel waiting for daily freight collection
• Parcel being transferred to a sorting depot

Tracking normally updates within 24–48 hours after dispatch.

Oversized Solar Panel Shipments

Large items such as solar panels may:

• Ship via freight courier instead of Australia Post
• Be manifested in bulk before pickup
• Only update once they arrive at the first freight depot

Because of this, tracking may appear inactive for a short period.

Typical Tracking Timeline

Example dispatch timeline:

Day 1
Order packed and label created

Day 2
Courier pickup and first scan

Day 3–7
Transit and delivery

Tracking updates normally appear after the first courier scan.

What To Do If Tracking Has Not Updated

If your tracking shows Label Created or Pending, please allow:

24–48 hours for courier scanning.

During busy periods or regional pickups, updates may take slightly longer.

When to Contact Support

Please contact us if:

• Tracking has not updated after 3 business days
• The tracking number appears invalid
• The courier reports the parcel as lost or undeliverable

When contacting support, please include:

• Your order number
• The tracking number
• Any delivery details or notes

Our team will investigate with the courier immediately.

Need Help?

If you need further assistance with your delivery, please contact our support team.

Support contact information can be found here:

https://help-centre.starpoweradvancesolartechnology.com/support/solutions