Why Have I Only Received Part of My Order? Split Shipments Explained

If you’ve only received part of your order — don’t worry.

For large or multi-item orders, it’s common for items to be shipped separately. This is called a split shipment.

? Why Orders Are Split

Your order may arrive in multiple deliveries due to:

• ? Large item sizes (solar panels, especially 300W–550W)
• ⚖️ Weight limits for safe transport
• ? Different warehouse locations
• ? Different packaging requirements (panels vs accessories)

? What This Means

You may receive:

• Panels first, accessories later
• Batteries delivered separately
• Multiple cartons arriving on different days
• Different tracking numbers for each shipment

? This is normal and does not mean items are missing

? What To Check First

Before reporting a missing item, please:

• ✅ Check all tracking emails (you may have multiple)
• ✅ Check spam/junk folders
• ✅ Confirm how many items were ordered
• ✅ Allow 1–3 additional business days for remaining cartons

? Common Examples

• Ordered 2 panels → only 1 arrives initially
• Panel delivered → regulator arrives later
• Kit arrives in 2–3 separate cartons
• Items delivered by different couriers

⏱️ When Should I Contact Support?

Please contact us if:

• More than 3 business days have passed since first delivery
• Tracking shows no updates for remaining items
• You received incorrect items instead

? How To Contact Us

Please include:

• Your order number
• What has been received
• What is still missing
• Any tracking numbers you have

Email: tracking@starpoweradvancesolartechnology.com

? What We’ll Do

Our team will:

• Check all shipment records
• Confirm if additional parcels are in transit
• Contact the courier if required
• Provide updated tracking or resolution

❗ Important Note

Due to the size and nature of solar equipment, split shipments are very common — especially for:

• Fixed solar panels
• Solar kits
• Battery + panel combinations

? Summary

If part of your order hasn’t arrived yet, it’s often still on the way — just allow a short time for remaining shipments before contacting us.