Return Packaging Standards

Solar panels and large electrical items are fragile and must be packaged correctly when being returned.

Improper packaging may result in transit damage. If a returned item arrives damaged due to inadequate packaging, this may affect eligibility for refund or warranty assessment.

This guide outlines the required packaging standards for safe return.

? Do NOT Return Items Without Authorisation

Before sending any product back, you must first obtain a:

Return Authorisation (RA) number

Returns sent without authorisation may be refused or delayed.

? Solar Panel Return Packaging Requirements

Solar panels must be packed using:

• Original manufacturer carton (preferred), OR

• Double-wall heavy-duty cardboard carton

• Foam corner protection or rigid edge guards

• Internal cushioning to prevent movement

• Bubble wrap around the entire panel surface

• “FRAGILE” labels clearly visible on the outer carton

Panels must not move inside the carton.

If the original packaging is unavailable, you must use packaging of equal or greater protection.

? Lithium Batteries & Inverters

Must be packed with:

• Original foam inserts (if available)

• Secure internal padding

• Terminals protected

• No loose movement inside carton

Lithium batteries must not be shipped loosely or without protection.

❌ Packaging That Is Not Acceptable

The following are not acceptable and may result in return damage:

• Thin single-layer cardboard

• No internal padding

• Items wrapped only in plastic

• No corner protection

• Damaged or weakened cartons

• Strapping tape only with no box

? Photo Requirement Before Dispatch

Before lodging your return shipment, you must email:

• Clear photos of packaging (all sides)

• Internal padding visible

• RA number written clearly on carton

Send to:
returns@starpoweradvancesolartechnology.com (or as directed in your RA confirmation)

This protects both you and us from transit disputes.

? Carrier Requirements

• Do not use satchel or soft packaging

• Use tracked courier service

• Signature on delivery recommended

• Do not mark goods as “Authority to Leave”

Large panels should be sent via reputable courier only.

⚠ Transit Damage Disclaimer

If a returned item is damaged due to insufficient packaging:

• Refund may be reduced to reflect damage

• Claim may be rejected if damage prevents resale or assessment

• Customer may be liable for return freight re-dispatch

This ensures fairness and prevents avoidable damage costs.

Why Proper Packaging Matters

Solar panels are glass-fronted electrical products. Even minor flexing can cause:

• Micro-cracks

• Frame warping

• Internal cell damage

• Reduced performance

Proper packaging protects your refund eligibility.

Need Help?

If unsure how to package your item safely, contact our team before dispatching.

We are happy to provide guidance to ensure safe transit.