How Long Do I Have To Request A Return?

We have a 30-day return policy, which means you have (30 days) after we dispatch your item/s to request a return, full refund or replacement.

To be eligible for a return, you’ll need the receipt, tax invoice or order confirmation email, and an image or video of the damaged/faulty goods you received, along with a short description outlining the exact issue.

To start a return, please visit our Returns Centre, and enter your full name, order number, email address, and the reason for your return request to start the return process. We will email you to let you know once our team has received your return case, and you will be provided with a unique ticket number.

Having trouble using the steps above? No worries, simply visit our Help Desk below to submit your return or email us. 

Help Desk: https://help-centre.starpoweradvancesolartechnology.com/support/home

Email: [email protected]

Note For Submitting Returns Via Email

: Please include your order number within the email subject when submitting a return via email, and ensure the email address used is linked to your order or online account.