How Do I Return An Item?

Modified on Fri, 15 Sep 2023 at 12:39 PM

How do I return an item?


Visit our Returns Centre, or contact our support team

1. Log in to your account:

1. In the Email field, enter your email address, and then click Continue.

2. In your email account, open the email sent from us and copy the six-digit verification code included in the email.

3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order in which you want to submit the return.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note.

5. Click Request Return.


If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label.


If you are having trouble submitting your return using the above instructions, you can submit your return via our Help Desk using the link below. 


https://help-centre.starpoweradvancesolartechnology.com/support/home


Need to return an item? No worries, use the contact details below to get started. 


Returns Centre: https://account.starpoweradvancesolartechnology.com/


Customer Support: https://www.starpoweradvancesolartechnology.com/pages/customer-support


Ph: 0257610297


Email: returns@starpoweradvancesolartechnology.com 


Note For Submitting Returns Via Email: Please include your order number within the email subject when submitting a return via email, and ensure the email address used is linked to your order or online account. 

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