Customer Support Operating Hours

Our Australian-based support team is available during the following hours:

? Tip: You can still log a support ticket anytime via our Help Centre — even outside business hours.
Our team will review your request as soon as we reopen.

? How to Reach Us

You can contact our support team using any of the following methods:

• Submit a ticket: Submit a Support Request »

• Email: support@starpoweradvancesolartechnology.com.au

• Website: Live chat (when available) or contact form on our main website

• Help Centre: Browse step-by-step guides and product FAQs 24/7

⏱️ Typical Response Times

We aim to respond to all inquiries within 1–2 business days, depending on the type of request:

⏰ During peak seasons (holiday sales or new product launches), response times may take slightly longer, but rest assured — every ticket is reviewed by a qualified technician.

? How to Get the Fastest Response

To help us assist you more efficiently, please include:

• Your order number (if applicable)

• The product name / model number

• A description of the issue or question

• Photos or screenshots of any error messages, wiring, or setup details

Providing clear information upfront allows our support team to resolve your query quickly — often in the very first reply.

? 24/7 Self-Service Resources

While you wait for a reply, our Help Centre is available 24/7 with:

• Troubleshooting guides for solar panels, batteries, and controllers

• Wiring diagrams & setup tutorials

• Warranty & returns information

• Product manuals and datasheets

We’re constantly adding new articles to make self-help fast and easy.

⭐ Our Commitment

At Star Power, we believe great customer support is as important as great solar products.
Our team is here to ensure your experience — from purchase to installation — is smooth, transparent, and backed by expert advice.

Need help now?
? Submit a support ticket
We’ll get back to you as soon as possible during business hours.