At StarPower Advance Solar Technology, we aim to get your solar panels, batteries, and accessories on their way as quickly as possible. Understanding our dispatch process helps you know when to expect your order to leave our warehouse.
1. Dispatch Time
Standard Dispatch: All online orders are processed and dispatched within 1–2 business days.
Large or Custom Orders: Some bulk or custom solar system orders may take slightly longer to prepare, generally an extra business day. Our team will keep you informed if additional time is needed.
2. Free Delivery
We offer free delivery across Australia for all online orders. Once your order is dispatched, you’ll receive a tracking number so you can monitor its journey to your doorstep.
3. How to Track Your Order
After dispatch, a tracking email is sent with your parcel details and a link to follow its progress.
Delivery Support:
Live Chat: Chat with us online for real-time assistance
4. Factors That Can Affect Dispatch
High demand periods: During peak seasons, dispatch may take slightly longer.
Payment verification: Orders may be delayed if payment details are not verified promptly.
Product availability: Rarely, specific products may be temporarily out of stock; we’ll notify you if this occurs.
5. Tips for Faster Dispatch
Ensure your payment and billing information is complete and correct.
Double-check your delivery address for accuracy.
Contact our support team immediately if you notice any issues with your order details.
At StarPower Advance Solar Technology, we dispatch all orders within 1–2 business days, with free delivery and full tracking across Australia. For any questions about your order, our team is ready to help via email or live chat.
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